FAQs: The SoapBox Insight Community

What is the icanmakeitbetter platform?

icanmakeitbetter is an online customer insights platform that allows clients to gather feedback, innovate and conduct research amongst their customers. For more information on this tool, go to icanmakeitbetter.com

What is the relationship between SoapBox and icanmakeitbetter?

SoapBox has partnered with icanmakeitbetter to create The SoapBox Insight Community, located online at soapbox.icmib.com

How do community members participate?

Qualified users simply go online to visit The SoapBox Insight Community, soapbox.icmib.com, then click Sign In to create an account. Creating an account is easy. Simply enter a Username, Email Address and Password and you’re part of the community!

Once users have created an account, they may participate in surveys and join public discussions/focus groups. You will receive emails when new activities are available

Do community members get incentives?

Yes, for this community you must complete all activities to receive the incentive. For completing all activities you will receive points valued at $20.NOTE: This community is about learning from YOU. We want this to be fun, interactive and rewarding. We also want to be fair and pay you for your valuable time. Thank you for making this community better!

PLEASE NOTE: Incentives are available after reviewing the quality and validity of responses. This means that incentives will typically be available within two weeks of the end of the research project. Incentives are NOT available at the moment of survey completion. Thanks in advance for your patience.

Who is reading and listening to this feedback?

Feedback posted on The SoapBox Insight Community goes directly to SoapBox and its client. With the help of icanmakeitbetter, SoapBox and its client are truly listening to each and every idea, survey and focus group response!

Who owns the Intellectual Property?

icanmakeitbetter assigns all IP to SoapBox, the “business user.” Everyone who joins the community must agree to the community Terms & Conditions with a manual opt-in. They can be referenced here: icanmakeitbetter.com/terms-and-conditions. Members are also required to agree to the standard SoapBox Terms & Conditions.